Service

Chinese mould supplier with good service

There are thousands of mold makers in China, and all mold makers are promoting their own molds and quality. But how to choose the best one to become your trusted molding supplier and establish a long-term relationship with it ? This is a big challenge.

Heya mould will be different from other mold suppliers because we know that you are not only concerned about the quality of Chinese molds, or how many molds we have made. You are more concerned about how to get the best service in the mold purchase process, Heya mould we are confident to provide you with high quality service.

Our service - pre-sales service is the first stage. After receiving your inquiry, the Heya sales team will provide you with the mold quotation in time. As an experienced mold manufacturer in China, we can also provide you with a series of recommendations, plastic molding feasibility analysis, applicable material recommendations, injection molding machine model selection.

The second service is the progress update and related services during the mold order, and we will do our best to meet your satisfaction. Let your Heya mould win in your list of Chinese mold suppliers

The third and most important service of our service - mold after-sales service. Heya will be a good mold maker and will also be ready to send your mold parts and re-manufacture all the molds for the broken mold components for lifelong service. At the same time, in order to help our inexperienced customers, Heya's engineering team can go to the destination country factory for staff training. It can teach customers how to use molds to build long-term relationships with Heya. This makes the Heya brand a unique brand among Chinese mold suppliers.

Our after-sales engineers will provide you with solutions within 1 working day.

Heya mold warranty to the customer

Live by the quality , Develop by the prestige

1. Free replacement:

standard injection mold 1 year quality free guarantee,free replacement by new accessories if non-external reasons;

Mould life

molds from 500k to 5 million mold life;Molding meets fast market mold guarantee time

Timely communication: 

respond to your questions in time within 24 hours and help you develop solutions;

Information supplying

provide drawings and changed data used in mold manufacturing process;

Maintenance

 provide mold maintenance plan, maintain your mold comprehensively;.

Regular return visit

visit your mold usage regularly, give you professional advice and get valuable customer feedback;

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